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Health & Wellness · Configuration

Health & Wellness on Mindbody

For the studio with classes, memberships and a branded app, and a follow-up problem before the first visit.

The Stack

What Runs Where

9 layers, with Mindbody holding the record. Everything else is either switched on inside it or connected to it.

Scope is agreed with your counsel before anything is configured: HIPAA governs what may be automated, what may be stored and where. Reasoned from the pattern; no wellness engagement has been delivered yet.

System of record
Mindbody
Classes, appointments, memberships, client records and payments.
Intake
Mindbody online booking and branded app
Booked and paid without the front desk.
Memberships
Mindbody
Recurring memberships and class packs billed automatically.
Reminders
Mindbody
Confirmations, reminders and waitlists.
Fills the gap
HubSpot free tier alongside
Follow-up sequences, marketing and reporting across everything the platform does not do. Starts free.
Messaging
Twilio or the platform's own texts
Confirmations, reminders and rebooking by text and email.
Reviews
Review automation after the visit
Fires after the visit, routed to one platform.
Visibility
Google Business Profile
Categories, hours and services kept right; reviews answered.
Payments
Square or Stripe
Deposits and card on file.

What We Switch On

Inside Mindbody

  • Class and appointment types with the capacity and pricing rules written down
  • Memberships, packs and their billing rules
  • Waitlists and late-cancel policies enforced by the system
  • Client records with intake and preferences
  • The review request after the visit
  • HubSpot alongside for lead follow-up and retention reporting

What it does not do. Mindbody is built for the studio floor; lead follow-up before the first visit and retention reporting live in HubSpot alongside it.

The Path

One Job, Start to Finish

The booking

Online, with a deposit and a reminder, instead of a call to be returned.

The reminder

Text and email at the intervals that cut no-shows.

The visit

Intake and preferences on the record.

The rebooking

Prompted at checkout and again by sequence if it does not happen.

The review

The request fires after the visit.

Connections

What We Wire In

Text messaging

Reminders and rebooking sequences

Payments

Deposits and card on file

Google Business Profile

Reviews answered, hours and services current

What It Costs

The Standard Build

The platform holds the job but not the follow-up, so a general CRM sits alongside it: the Standard Build.

Every line is priced on its own: the website, the Build and each connection. What each contains is on the Set Up and Connect pages.

The Build, Standard$7,000

Three weeks. CRM only, never discounted.

The Website$3,500

$2,500 on the Growth or Operate Plan. From the template, live in two weeks.

Typical first engagement$12,750

$11,750 on a plan. The website, this Build and the connections above.

Platform licenses are billed by the vendor, not by us. We configure what you already pay for before recommending anything new, and we hold no partnership or reseller relationship with Mindbody or any platform named here.

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