No-Shows You Can Actually Measure
Text and email reminders, with the no-show rate reported monthly.
Industries Health & Wellness
Website and CRM Setup for Health & Wellness
Booking software that doesn't talk to reminders, and no-shows nobody measures.
What You Get
Three Things That Change
Rebooking Built into the Visit
The next appointment booked before the client leaves.
Reviews After Every Visit
Requests go out on their own, to the platform the client prefers.
Why Now
An Empty Chair Is the Most Expensive Thing in the Building.
Booking, reminders, reviews and marketing are four products that don't talk. The same client appears four times.
What We Find
The Same Four Things, Almost Every Time
Four Records per Client
Booking, reminders, payments and marketing each hold a different version of the client.
Nobody Knows the Retention Rate
You know how busy last month felt, not how many came back.
Intake Is Still on a Clipboard
Forms filled by hand and missing at the next visit.
Reviews by Chance
Reviews are requested when someone remembers, so only after the good visits, on the quiet days.
How We Fix It
The Work, In Order
- One client record that booking, reminders, payments and marketing all write to
- Confirmation and reminder sequences with no-show reporting
- Digital intake completed before arrival and stored against the record
- Rebooking prompts built into the end of the appointment
- Automated review requests routed through a hub
- Retention and repeat-visit reporting, monthly
- Google Business Profile maintained with services, hours and photographs
Tools InvolvedBooking platforms Review automation Twilio Google Business Profile
Where a practice handles protected health information, scope and data handling are agreed with your counsel before any system is touched.
Configurations
Set Up on Your Platform
The same business, set up on Square Appointments, Vagaro or Mindbody. Pick yours to see the setup and the price.
Square Appointments
For the med spa, salon or clinic already taking payments on Square: bookings with deposits, reminders and rebooking in the same system.
See the Square Appointments SetupVagaro
For the salon, spa or studio that sells memberships and packages and needs the front desk to run itself.
See the Vagaro SetupMindbody
For the studio with classes, memberships and a branded app, and a follow-up problem before the first visit.
See the Mindbody SetupRetention Is Cheaper than Acquisition, and Easier to Fix
Most practices at this size have never measured the rate at which first-time clients return, which makes it the largest unexamined number in the business.
Free Company Audit
Find Out Where You Stand
- 01Fill In the FormTwo minutes. No login, nothing installed.
- 02We Score Eight ThingsWhat customers can see, against the top three nearby on Google Maps.
- 03You Get Your Score CardAnd what to fix first. Free, in two to three business days.