Mint Strategies

Industries    Field Service

Website and CRM Setup for Field Service

Dispatch by phone call, service agreements on paper, and technician notes that never reach the office.

What You Get

Three Things That Change

Agreements That Renew Themselves

Every contract with a renewal date and an automatic reminder.

Dispatch Without the Phone Tree

Jobs assigned by skill, availability and drive time, seen by office and tech at once.

Notes That Reach the Office

Photos and readings from site, on the customer record for next time.

Why Now

Recurring Revenue You Cannot See Is Recurring Revenue You Will Lose.

Service agreements are your most valuable asset. On paper, they're invisible to you and worthless to a buyer.

What We Find

The Same Four Things, Almost Every Time

Agreements on Paper

Maintenance agreements live on paper, so nobody can list which contracts renew next month.

Repairs Nobody Quotes

A tech spots a failing part, and no quote is ever raised. The recommended work is never followed up.

Whiteboard Dispatch

Dispatch is one person with a whiteboard. Routing works until they take a holiday.

Two Versions of the Job

The office and the field see different things: two systems, or a system and a notebook, reconciled by hand every day.

How We Fix It

The Work, In Order

  1. Every service agreement loaded with terms, renewal date and automated reminder sequence
  2. Recommended work captured on site and converted to a quote before the technician leaves
  3. Dispatch rules by skill, availability and travel radius
  4. Mobile capture of photos, readings and notes onto the customer record
  5. Automated follow-up on unsold recommendations
  6. Review request after every completed visit
  7. Reporting on agreement renewal rate and recommendation conversion

Tools InvolvedFieldPulse Housecall Pro OpenPhone Twilio Stripe

Configurations

Set Up on Your Platform

The same business, set up on FieldPulse, Jobber or Housecall Pro. Pick yours to see the setup and the price.

The Quote That Never Got Raised

Recommended work spotted on site and never written up is the largest untracked revenue line in most field service businesses.

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